Resume

Jackie Koerner

Social scientist

Educator and knowledge advocate

Qualitative research analyst and methodologist

(314) 623 – 0892 jackie.koerner@gmail.com   https://www.linkedin.com/in/jackiekoerner/

EDUCATION

PhD Higher Education, Qualitative Research Saint Louis University, 2011-2016

MA Student, Administration and Learning Theory, Saint Louis University, 2007-2009

BS Foreign Language & Literature (German), Southern Illinois University, 2003-2006

TECHNICAL SKILLS

MS Suite – Access, Excel, OneNote, PowerPoint, Word; Google Suite – Docs, Forms, Sheets, Sites, Slides, Google Meet, Sheets, Slides, Google Analytics, Google Scholar; Keynote, Numbers, Pages; Adobe Captivate, FinalCut, GarageBand; CSS, HTML, R, SPSS, SQL, Wikitext; DreamWeaver, Ingeniux, WordPress; Banner, Oracle, PeopleSoft; Asana, Slack, Trello; Dedoose, ExpressScribe, Scrivener; Blackboard; Doodle, Calendly, Google Calendar; FaceTime, Jitsi Meet, Zoom; DOAJ,  EBSCOhost,  JSTOR; PayPal, Square, WooCommerce; MailChimp; Social Media Management – Facebook, Instagram and Twitter.

SUMMARY OF QUALIFICATIONS

• Analyst able to see patterns where other simply see complexity.
• Skilled research methodologist with a love for ethnography.
• Decades of experience supporting non-profit organizations and their affiliated communities.
• Talented at restorative thinking – identifying concerns and developing solutions before they become issues.
• Trained educator, accomplished facilitator, and dynamic storyteller.

PROFESSIONAL EXPERIENCE

Community Health Consultant 2016 – 2019

Wikimedia Foundation

• Developed an international survey and semi-structured interviews to assess community health needs in the Wikipedia communities.
• Wrote and compiled 13 structural, procedural, and policy recommendations for the Wikipedia Board of Trustees to implement worldwide.
• Represented the Community Health Working Group in Berlin, Germany, Stockholm, Sweden, and Amman, Jordan.
• Facilitated international video conferences to discuss collaborative solutions to community health needs using Google Meet, Google Hangouts, Zoom, FaceTime, and Jitsi.
• Employed my facilitation and active listening skills to develop the scope and trajectory for an international group of 12 consultants assigned to the Community Health Working Group.
• Summary of technology used: Google Docs, Drive, Forms, Hangout, Meet, Scholar, Slides, Sheets; Scrivener, DOAJ, Asana, Slack, Trello, Wikipedia, Wikitext.

Independent Education Consultant 2016 – Present

• Wrote and submitted grant applications for large-scale grounded theory action research studies for online communities and received scholarships to present on my work in Chicago, Columbus, Ohio, New York, San Francisco, Washington, D.C., Cape Town, South Africa, Montréal, Quebec, and Stockholm, Sweden.
• Traveled to higher education institutions to provide feedback on what they could do to better support students with disabilities and veterans on their campuses.
• Participated in a brown bag speaker series at 5 local higher education institutions about engaging with underserved student populations.
• Maintained websites in WordPress, complete with plugins and CSS customization.
• Counseled and mentored students undertaking the college application, admission, and decision processes.

Visiting Scholar 2016 – 2018

Wiki Education Foundation/San Francisco State University

• Created content which increased page views by over 13 million.
• Leveraged subject-matter expertise to add 30,953 words and 431 references to Wikipedia.
• Created an article that inspired an episode of the television show “Drunk History.”
• Connected with prominent figures from the Civil Rights Movement to collect historical multimedia content.
• Utilized academic and non-academic database searches including DOAJ, EBSCO, Google Scholar, JSTOR, and ProQuest for literature review and article preparation.
• Summary of technology used: FaceTime, Google Docs, Drive, Hangout, Meet, Sheets, Slides; Keynote, Pages, Scrivener, Wikipedia, Wikitext, WordPress, and various research databases (EBSCOhost, JSTOR, DOAJ).

PhD Candidate/Graduate Assistant 2011 – 2016

Saint Louis University

• Completed fact-finding on the No Child Left Behind waiver for the State of Kansas.
• Produced a qualitative dissertation, complete with literature review, semi-structured interviews, audio transcription, data coding, analysis, and composition, titled “A Phenomenological Study of the Experiences of Student with Disabilities During Higher Education.”
• Developed qualitative research studies examining the experiences of minority groups on campus including military veterans and international students.
• Served as the graduate student ombudsman and created a writing center to more adequately address the needs of international graduate students.
• Provided methodological consultation for graduate students before submitting research studies to the institutional review board for approval.
• Redesigned the College of Education website using Ingenuix and modified templates with CSS and HTML.
• Summary of technology used: Blackboard, Google Docs, Drive, Hangout, Meet, Sheets, Slides; Microsoft Excel, OneNote, PowerPoint, and Word; Dedoose, ExpressScribe, Keynote, Numbers, Pages, PeopleSoft, Scrivener, and various academic research databases (EBSCOhost, JSTOR, GoogleScholar).

Executive Director 2009-2016

St. Louis Pet Rescue

• Launched a non-profit pet rescue, solely wrote and successfully submitted the business incorporation documents, articles of incorporation, code of conduct, and 501(c)(3) non-profit application with the IRS.
• Planned single-night fundraisers with a budget of $1500 and each yielding donations of $10,000-$20,000 and wrote successful grant applications to large corporations including Nestle Purina, Petsmart Charities, the Petco Foundation, and Petfinder.
• Structure the six-figure annual operating budget to sustainably grow impact area resulting in a three-countyreduction of euthanasia of pets in animal control facilities from 90% to 10% by year 3.
• Negotiated contracts with suppliers, service providers, and care givers in order to keep costs low while maintaining quality.
• Testified in the State of Missouri House regarding animal care and disease prevention laws and regulations.
• Summary of technology used: Google Docs, Drive, Hangout, Meet, Sheets, Slides; Microsoft Excel, Word, and mail merges; MailChimp, PayPal, Square, WooCommerce, WordPress, Slack, ShelterNet, and social media accounts on Facebook, Instagram, and Twitter.

Adjunct Instructor 2009-2012

Saint Louis University

• Each fall semester, taught 30 incoming freshmen in an introduction to college course titled University 101.
• Addressed and discussed challenging social issues such as sexual communication, drug and alcohol use, racism, and sexual assault.
• Taught time management, study skills, and career exploration.
• Mentored the students during their first semester away from home and provided support services as needed.
• Summary of technology used: Blackboard, Google Docs, Forms, Sheets, Microsoft Excel, PowerPoint, Word, mail merges.

Financial Aid Coordinator 2007-2012

Saint Louis University

• Annually counseled 1000 law students regarding financial aid and financial planning and provided 350 exit interviews for students in order to prepare them for addressing their six-figure student loan debt.
• Developed financial planning seminars for graduate students in order to better address their understanding of student loans, debt, and cash management.
• Designed a scholarship database in order to help students look for grants and scholarships outside of student loan funding.
• Managed the financial aid website using DreamWeaver, Ingeniux, and Google Analytics and my knowledge of HTML.
• Supervised the student workers in the office of enrollment management.
• Summary of technology used: Banner, PeopleSoft, Google Analytics, Docs, Forms, Sheets, Microsoft Access, Excel, PowerPoint, Word, mail merges, Ingeniux, DreamWeaver, HTML, Adobe Captivate.

VOLUNTEER EXPERIENCE

•   Community Health Working Group, Wikimedia Foundation 2018 – 2019
•   Volunteer Coordinator, WikiConference North America 2019
•   Volunteer Coordinator, WikiConference North America 2018
•   Helping Hands Committee, Rockwood School District 2018 – Present
•   WikiJournal of the Humanities Editor 2017 – Present
•   Program Reviewer, Wikipedia Project Grants Committee 2017 – Present
•   Review Education & Training Coordination Chair, ACPA 2015 – 2016
•   Coalition for Disability Membership Chair, ACPA 2015 – 2016
•   VP of Parent Education, Rockwood School District 2015 – 2017
•   Sponsorship Coordinator, MoCPA 2015 – 2016
•   Wellness & Accessibility Chair, MoCPA 2015 – 2016

PUBLICATIONS

• Koerner, J. (2020). Twenty-two Chapters on the First Twenty Years of Wikipedia. Diff.
• Koerner, J. (2020). Wikipedia @ 20: Stories of an incomplete revolution. MIT Press. [Volume Editor]
• Koerner, J. (2020). Wikipedia has a bias problem. Wikipedia @ 20. MIT Press.
• Koerner, J. (2018). Why this Wikipedian believes in sharing knowledge freely. Wiki Education Foundation.
• Koerner, J. (2017). Don’t take it personally. Ladies Get Paid.
• Koerner, J. (2016). An exploration of the lived experiences of college students with disabilities.
• Koerner, J. (2016). Talking Points: Access for All. CURRENTS Magazine. April 2016.

SPEAKING ENGAGEMENTS

• Wikimedia 2030 Strategic Direction Wiki Conference North America 2019: Boston, Massachusetts
• Opening Keynote: Wikipedia@20  WikiConference North America 2019: Boston, Massachusetts
• Implicit Bias: The damage report  WikiConference North America 2018: Columbus, Ohio
• Surveys: Get answers to your questions  Learning Days at Wikimania 2018: Cape Town South Africa
• Implicit Bias Lightning Talk Learning Days at Wikimania 2018: Cape Town South Africa
• Implicit bias and Wikipedia  Wikipedia Day 2018: New York City
• Birth of Bias: implicit bias’ permanence on Wikipedia, Wikimania 2017
• Visiting Scholars: Developing a Model for Educational Institutions and Associations to Support Editing, Wikimania 2017
• Higher Education in the Current Climate, MoCPA Drive-in Conference 2017
• Bias about Disability on Campus, ACPA 2017: Columbus, Ohio
• Mourning a Dissertation, ACPA 2017: Columbus, Ohio
• An exploration of the lived experiences of college students with disabilities, A Midwest 2016 Kansas City, Missouri
• Brown bag presentation: Lived experiences of college students with disabilities, McKendree University Lebanon, Illinois October 2016
• Students with Disabilities on our Campuses, MoCPA 2015 Lake Ozark, Missouri, October 2015
• Students with Disabilities Persisting Through Higher Education: Their Perspective ACPA 2014: REINVENT Indianapolis, Indiana April 2014

PRESS

• Singer, J. (2021). The Women of Wikipedia Are Writing Themselves Into History. Glamour.
• Sengul-Jones, M. (2020). Harnessing Wikipedia’s superpowers for journalism. DataJournalism.com. 
• Robinson, A. (2020). The ascent of Wikipedia. Science Magazine.
• College of Humanities and Social Sciences. (2020). Vetter publishes book chapter on Wikipedia’s twentieth anniversary. Indiana University of Pennsylvania.
• Gossett, S. (2020). The Internet should be more like Wikipedia. Built-In.
• Harrison, S. (2020). How Wikipedia become a battleground for racial justice. Slate.
• Menand, L. (2020). Wikipedia, “Jeopardy!,” and the fate of the fact. The New Yorker.
• Keegan, B. (2020). How 9/11 shaped Wikipedia. Slate.
• Ekman, P. (2020). Interview with Joseph Reagle and Jackie Koerner. Wikipedia Signpost.
• Wacha, M. (2018). Wikipedia Day 2018. CUNY Academic Commons.
• Beutler, W. (2017). What you missed at Wikimania 2017. The Wikipedian.
• Longmore Institute. (2016). Introducing, our new Wikipedian: Jackie Koerner. Paul K. Longmore Institute on Disability Blog.
• Boyle, S. (2011). Let us introduce you: Jackie Koerner. The University News.

PERSONAL ACCOMPLISHMENTS

• Alpha Epsilon Lambda National Honor Society
• NAFC Certified Personal Trainer
• WikiConference North America 2018 Attendee and scholarship recipient, Columbus, Ohio
• Wikimania 2018, Attendee and scholarship recipient, Cape Town, South Africa
• Wikimedia Leadership Bootcamp 2018 Attendee Hosted by WikimediaDC
• Wikimedia Diversity Conference 2017 Attendee and scholarship recipient Stockholm, Sweden